At Altivio Consulting, we take care of compliance management, so you can stay focused on what matters — delivering exceptional services and outcomes. Our team brings deep, cross-contract expertise to help you stay audit-ready, meet funder expectations, and build a culture of accountability and continuous improvement.
Quality & Assurance
Independent, proven expertise
With over 20 years of combined experience in quality and compliance across employment services and human services sectors, we know how to keep providers protected – and positioned for success.
We’ve supported providers through the most demanding contract environments, helping them not only meet compliance standards but exceed them – consistently.
Our track record speaks for itself:
- 100% success rate in certification audits for ISO 9001, ISO 27001, NSDS and the Quality Assurance Framework (QAF)
- Zero non-conformances across all partner contracts in recent audits
- All certifications maintained network-wide over the last decade
Our clients benefit from:
✅ Trust with funders
Our quality and assurance team are a positive and proactive conduit between funders and our service partners. Our willingness to communicate in an open and transparent way, plus years of demonstrated contract performance has built much trust with funders. Our resolution-focused approach and history of delivering favourable outcomes have positioned us and our service partners as valued and influential industry stakeholders.
✅ Accreditation support and coordination
At Altivio Consulting we manage the full accreditation process for you — from application to audit and everything in between. Our team ensures you’re aligned with both the Quality Assurance Framework (QAF) and National Standards for Disability Services (NSDS), saving you time, stress, and significant costs.
✅ Consistent, accountable service delivery
Our robust frameworks ensure that your organisation can operate under a unified quality framework, with built-in standards that ensure every customer receives a high-quality experience — no matter the contract or location.
✅ Contract advice and administration
From understanding deed requirements to navigating subcontracts, insurance, and financial reporting, our team supports you with up-to-date contract guidance and direct liaison with government departments on matters like FOIs, complaints, or changes to service delivery. We also coordinate internal and external program assurance and monitoring activities.
✅ Reduced overhead costs
Access a fully qualified team of specialists without increasing your headcount. We provide subject matter experts who lead quality assurance and monitoring, helping you meet funder obligations while significantly reducing your internal compliance burden.
A structured, multi-layered approach
At Altivio Consulting, we apply a Three Lines of Defence Model to support strong governance and continuous quality improvement:
First line – Operational controls
- Day-to-day file reviews and incident reporting
- Internal standard operating procedures (SOPs), document control, and management systems
- Feedback, privacy, and recovery process oversight
Second line – Oversight & monitoring
- Quarterly quality assurance health checks
- Monthly assessment reports
- Annual quality assurance reports
- Spot checks, follow-ups and ad hoc reviews
Third line – Internal Audit
- Full QMS internal audits with actionable insights
- Audit readiness reviews and gap analysis
With Altivio, quality isn’t just a requirement – it’s a competitive advantage.
Let us help you protect your contracts, improve your service delivery and simplify compliance every step of the way.
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Get started with Altivio
Register your interest in becoming an Altivio partner or accessing our outsourced solutions and our team will be in touch within 48 hours to discuss your needs.